At Sunlight Bathrooms, we understand that sometimes things don't go exactly to plan. That's why we try to keep our Returns Policy transparent and user-friendly.
Please make sure to familiarise yourself with our Returns Policy prior to any purchase to ensure that in the case of any issues post-purchase, the process is as smooth as possible.
Returns Policy (If you change your mind)
- Items must in original packaging and condition (subject to inspection by Sunlight Bathrooms staff). Items that have been used or installed are not eligible for return.
- We have a 14-day return policy, which means you have 14 days after receiving your item(s) to contact our team about a return.
- Fill out our Returns Form and send it to our team here.
- Delivery costs are non-refundable, and costs of return postage are to be incurred by the customer.
- Custom made/cut products are non-refundable.
- Some special-order products may entail a 15% supplier restocking fee at the expense of the customer.
If your order satisfies all points within our Returns Policy, we are more than happy to arrange a(n):
- Exchange for a similar product
- Store credit (valid for 6 months)
- Refund via your original payment method
Sunlight Bathrooms prides itself on its affordable, high-quality products. However, in the rare case that a product arrives to you with a fault (e.g. crack, broken part) we are more than happy to replace the item(s) free of charge and reimburse the cost of postage.
We encourage all customers to thoroughly inspect their products on delivery.
In order for you to claim a replacement for a faulty product, a claim in writing must be provided to Sunlight Bathrooms within 5 business days. After 5 days, it is deemed that the customer has accepted both the goods and liability for the goods.
If you have any questions about our Returns Policy, please reach out to our team here and we'll be happy to clear things up.